Medicool App Privacy Policy

Last Updated: June 1, 2025

Personal Cooling Technologies LLC ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Medicool mobile application available on the Apple App Store and Google Play Store. By using the Medicool app, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information when you use the Medicool application:

Personal Information

When using the app, you may voluntarily provide personal information such as:

• Name
• Email address
• Phone number
• Payment information (if applicable)

Device and Application Information

We may automatically collect technical information from your devices.

Medicool Device Data:

• Unit ID
• Firmware or device version
• Network login information
• IP address
• Temperature readings
• Internal voltage data

Mobile Device Information:

• Device type and model
• Operating system and version
• Application usage statistics
• Crash logs and diagnostics
• Session length and features used

2. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Medicool app
• Monitor device health and telemetry
• Improve functionality and performance
• Provide customer support
• Respond to inquiries and support requests
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers – We may share information with trusted third-party service providers who assist in operating our services such as cloud infrastructure, analytics providers, or payment processors.
• Legal Requirements – We may disclose information when required by law or in response to valid legal requests.
• Business Transfers – If Personal Cooling Technologies LLC is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to provide the Medicool services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access and Update – You may access or update your information within the app or by contacting support.
• Account Deletion – You may request deletion of your account or associated data by contacting us.

7. Children's Privacy

The Medicool application is not intended for children under the age of 13. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When updates occur, we will revise the "Last Updated" date at the top of this page.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:

Personal Cooling Technologies LLC
Email: Support@PersonalCoolingTec.com